MGR (SERVICE ANALYTICS & DIGITIZATION - PB)

Bajaj Auto Ltd • India, Maharashtra, India • Posted June 02, 2026

Location India, Maharashtra

Job Type Full time

Category Computer Occupations

Posted June 02, 2026

Job Description : Manager ( Service Planning & Digitization)
Job Title: Manager – Service Planning & Digitization
Department: Bajaj Auto Ltd - Probiking Department 
Location: Head Office, Akurdi, Pune
Position Objective
To elevate the premium customer ownership experience by driving service process excellence, digital transformation, and brand-aligned engagement across the dealer network. The role focuses on delivering a seamless, digitally enabled, and emotionally engaging post-sales experience for premium motorcycle customers.
Key Responsibilities
Monitor field team KRA performance and initiate improvement actions for red KRAs through data-led insights.
Continuously enhance Customer Experience through measurement and improvement of Net Promoter Score (NPS).
Conduct root cause analysis of detractors and implement structured preventive measures.
Conceptualize and implement Cu...
            

Interested in this role?

Click the button below to start your application.

Apply Now