Mortgage QA & CX Analyst

Sutherland is looking for a driven QA Analyst to enhance quality within their Mortgage Program in Taguig, Metro Manila. You will be responsible for monitoring customer interactions, driving improvements, and ensuring compliance with service standards.

This role requires at least 1 year of relevant experience, strong analytical skills, and the ability to clearly communicate insights. Join a collaborative team committed to continuous improvement and directly impacting customer satisfaction.