Mortgage Servicing Representative - Call Centre

MCAP • Waterloo, Ontario, Canada • Posted March 14, 2026

Location Waterloo, Ontario

Job Type Full-time

Category Information and Record Clerks

Posted March 14, 2026

The Role
This position is responsible for contributing to the MCAP's Servicing team, you will assist clients with any questions in regards to MCAP products and services while maintaining the highest level of service and complying with policies, practices and procedures.
Promote and assist clients with any questions in regards to MCAP products and services through multiple channels (inbound calls, outbound calls, email)
Analyze and interpret customer inquiries through well thought out judgments, decision-making skills and product knowledge
Resolve disputes received from clients through creative means and ownership
Handle multiple priorities in an ever-changing work environment
Provide creative solutions backed by sound decision-making
Adapt to the changing priorities of a fast-paced work environment
Fulfill customer expectations while complying with policies, practices and procedures
Contribute to th...
            

Interested in this role?

Click the button below to start your application.

Apply Now