Multilingual Member Service Associate / HR Helpdesk (Finnish Resource)

Position Description:

. Successful hires are willing to be relocated and work in Philippines
. Function as the First point of contact for cases raised by the members and/or managers via call or HR Service Center.
. Answer phone calls received in English and/or assigned supported language. (Finnish)
. Appropriately categorize, prioritize, assign and escalate cases to the correct provider group.
. Assist, where possible, in resolving HR related queries from members/managers/non-members.
. Provide a positive image of CGI through his/her role.
. Deliver GBS H2R SC3 services on the assigned agreed processes to CGI Partners around the world.
. Participate in all assigned GHRMS projects and activities ensuring successful performance with GHRMS Management.
. Ensure that set objectives are met as defined on the agreed performance metrics.
. Gather relevant detailed information regarding the queries.
. Ensure that appropria...