Multilingual Service Desk Analyst
Location
taguig, metro manila
Job Type
Full-time
Category
IT & Technology
Posted
June 07, 2026
Description
Your main responsibilities as a Multilingual Service Desk Analyst are as follows:
- Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
- Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
- To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
- Produce quality work and results.
- Ensure fast and accurate turnaround of work.
- Solve problems using agreed upon procedures as well as proper escalation process.
- Develop a comprehensive understanding and mastery of all tools.
- Remain updated on products, policy, procedure and other importan...