National Operations Centre-EMS operator

About the role

Full time position (40 hours per week) Tuesday-Saturday

Dispatch, assign and monitor field service requests nationwide

Support Field Officers and contractors in real time, including virtual two-up support

Triage inbound customer calls and resolve issues efficiently

Accurately log events and incidents in line with SOPs and customer frameworks

Escalate incidents, performance or health and safety concerns when required

Work across multiple systems including call-handling platforms and Microsoft Office

About you

Experience in customer service, call centre, dispatch or monitoring environments

Calm, organised and confident in high-pressure situations

Strong communication skills with high attention to detail

Able to multitask and use multiple systems simultaneously

Comfortable working flexible shifts in a 24/7 operation

High level of integrity and confiden...