National Service Delivery Manager

Job description

Lead service delivery and projects across a national footprint

Own end-to-end project delivery, client relationships, and service performance

Drive a shift to a proactive, high-performance client-first service culture

Client Details


Our client is a well-established organisation. As a Service Delivery Manager, you will act as the face of IT and service delivery, leading both project execution and ongoing service performance across a national environment. This is a hands-on leadership role where you will:

Manage key client relationships, acting as a trusted advisor and senior escalation point

Oversee service desk and operational service delivery, ensuring high performance against SLAs and KPIs

Drive a service transformation agenda, shifting from reactive support to proactive, relationship-led delivery

Embed ITIL service management frameworks across processes a...