New Patient Specialist

Status: Full-time
Location: Remote
Salary range: $**** to $****
Position Summary
The New Patient Specialist is responsible for converting inbound leads into scheduled evaluations by delivering an exceptional patient experience from first contact through onboarding. This individual responds quickly to inquiries, conducts discovery conversations, verifies insurance benefits, coordinates documentation, and ensures seamless handoffs to the care team.
Success in this role requires empathy, strong communication skills, attention to detail, and the ability to balance a high-volume pipeline with personalized patient care.
Key Responsibilities
Lead Management & Conversion
Respond to all inbound leads within 5 minutes of receipt
Manage inquiries from phone, web forms, referrals, email, and fax channels
Conduct discovery calls to understand patient needs and motivations
Build rapport quickly and guide patients toward scheduling an evaluation
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