Night Porter

To provide an alert and vigilant Front of House presence overnight with a calm and discreet service.

To be fully familiar with the overnight house count of guests, staff and visitors in-house for evacuation purposes.

To take a detailed handover from the late receptionist and Duty Manager at the beginning of the shift, and to communicate a handover to the early receptionist the following morning, advising of any guest requirements such as wake-up calls and Room Service, and reporting any issues, concerns and guest feedback.

To answer internal and external calls throughout the night, via either the main switchboard telephone or the night porters’ mobile phone.

To personally welcome guests arriving late at night, assisting with luggage, valet parking cars and ensuring their comfort.

To fulfil Room Service orders from the night menu, being fully familiar with the components and presentation of each dish, and the location of the vari...