Non-Technical Training Officer
Location
Remote, Remote
Job Type
Full-time
Category
AGG
Posted
June 02, 2026
This position handles the Non-Technical Training Section, ensuring the effective delivery of training programs for dealer Service Advisors, Warranty Personnel, Job Controllers, and Customer Relations Specialists.
About the opportunity
- Lead the daily operations and overall performance of the Non-Technical Training Section, ensuring all departmental goals are achieved.
- Review, discuss, and report on the non-technical training plan, progress, and key accomplishments regularly
- Evaluate and discuss performance metrics and achievement results with the Non-Technical Training Section team to drive accountability and continuous improvement.
- Prepare, implement, and track comprehensive training plans aligned with the Training Academy's strategic targets and business objectives.
- Conduct a thorough Training Needs Analysis (TNA), specifically targeting Service Advisors and other After Sales Support Personnel, to identify sk...