North America Customer Success Specialist at Primer
Location
vancouver, metro vancouver regional district
Job Type
Full-time
Category
Other-General
Posted
June 14, 2026
Become a Customer Success Specialist at Primer, a leader in unified payment solutions. Engage with merchants in North America and facilitate their journey toward achieving growth and satisfaction.
This role is integral to building Primer’s market presence in North America. Daily interactions with merchants will allow you to advocate for their needs while identifying growth and renewal opportunities. Your teamwork across Primer will ensure that merchant requests are prioritized effectively, contributing to their success and satisfaction.
Key Responsibilities:
• Drive merchant relationships and satisfaction in North America
• Proactively identify risks and areas for growth
• Work closely with various teams to manage merchant needs
• Analyze data for actionable insights and improvements
• Represent merchant experiences internally at Primer
Requirements:
• Previous client-facing customer success or consultancy experience
• Understanding of the payments industr...
This role is integral to building Primer’s market presence in North America. Daily interactions with merchants will allow you to advocate for their needs while identifying growth and renewal opportunities. Your teamwork across Primer will ensure that merchant requests are prioritized effectively, contributing to their success and satisfaction.
Key Responsibilities:
• Drive merchant relationships and satisfaction in North America
• Proactively identify risks and areas for growth
• Work closely with various teams to manage merchant needs
• Analyze data for actionable insights and improvements
• Represent merchant experiences internally at Primer
Requirements:
• Previous client-facing customer success or consultancy experience
• Understanding of the payments industr...