Notified Solutions Support Supervisor Role
Location
toronto, on
Job Type
Full-time
Category
Other-General
Posted
May 23, 2026
Join Notified as a Supervisor for Solutions Support in Toronto, ensuring excellent service execution and coordination in a flexible work environment. Drive performance with your leadership.
In this critical position, the Supervisor will manage ticket queues and support specialists in their daily tasks. The role emphasizes communication and collaboration with teams across the organization, maintaining high standards for customer service and operational efficiency. Your guidance will be essential in escalating urgent matters and optimizing support processes.
Key Responsibilities:
• Ensure success for Solutions Support Specialists globally
• Monitor service ticket execution to meet SLAs
• Interface with technical teams for platform escalations
• Manage initial client issue resolutions escalated by staff
• Support tracking of desk needs and performance criteria
Requirements:
• Bachelor’s degree or equivalent experience is required
• 4 years of relevant profess...
In this critical position, the Supervisor will manage ticket queues and support specialists in their daily tasks. The role emphasizes communication and collaboration with teams across the organization, maintaining high standards for customer service and operational efficiency. Your guidance will be essential in escalating urgent matters and optimizing support processes.
Key Responsibilities:
• Ensure success for Solutions Support Specialists globally
• Monitor service ticket execution to meet SLAs
• Interface with technical teams for platform escalations
• Manage initial client issue resolutions escalated by staff
• Support tracking of desk needs and performance criteria
Requirements:
• Bachelor’s degree or equivalent experience is required
• 4 years of relevant profess...