Ocean Import Specialist (North York)

Job Summary

The Ocean Import Customer Service Representative is responsible for managing ocean import shipments from origin to final delivery. This role serves as the main contact for customers, ensuring timely communication, accurate documentation, and smooth coordination with carriers, overseas agents, customs brokers, and internal teams.

Responsibilities

• Serve as the primary point of contact for customers regarding ocean import shipments
• Coordinate and monitor ocean import shipments from pre-alert to final delivery
• Prepare and review import documentation, including Bills of Lading, arrival notices, and invoices
• Communicate with overseas offices, agents, carriers, truckers, and customs brokers
• Track shipment status and proactively update customers on delays or changes
• Ensure compliance with import regulations and internal SOPs
• Handle customer inquiries, issue resolution, and service follow-ups <...