Office Administrative and Customer Support - Customer Service Representative
Location
Tewksbury, Massachusetts
Job Type
Full-time
Category
other-general
Posted
May 15, 2026
• Execute and manage order processing transactions accurately, in a timely manner from order entry to delivery commitment to customers.
• Responds effectively and efficiently to internal and external inquiries across multiple channels, ranging from orders, product availability, pricing, delivery, billing, and other forms of documentation
• Handle customer order inquiries and engage with relevant stakeholders to resolve issues in a timely manner.
• Accounts & backlogs management, proactively communicate changes/delays and suggest alternative options whenever possible to mitigate escalation due to shipping delays.
• Prompt coordination with logistics team for timely pick up & delivery.
• Liaise with manufacturing facilities & 3rd party vendors as necessary
• Work with Finance on Accounts Receivable, Accounts Payable issues & follow up when needed.
• Participate in order management process improvement when needed.
• Responds effectively and efficiently to internal and external inquiries across multiple channels, ranging from orders, product availability, pricing, delivery, billing, and other forms of documentation
• Handle customer order inquiries and engage with relevant stakeholders to resolve issues in a timely manner.
• Accounts & backlogs management, proactively communicate changes/delays and suggest alternative options whenever possible to mitigate escalation due to shipping delays.
• Prompt coordination with logistics team for timely pick up & delivery.
• Liaise with manufacturing facilities & 3rd party vendors as necessary
• Work with Finance on Accounts Receivable, Accounts Payable issues & follow up when needed.
• Participate in order management process improvement when needed.