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Officer, Collections at Standard Bank Group

Confidential • Kenya, Kenya, Kenya • Posted July 26, 2026

Location Kenya, Kenya
Job Type Full-Time
Category Other-General
Posted July 26, 2026

Job Description

To perform collections functions focusing on minimizing the forward roll rate of potential non-performing loans and increasing recoveries on the non-performing loans, with the emphasis on customer retention, education, and rehabilitation, through effective and efficient collections skills.To handle customer enquiries and requests across all mediums (i.e., phone, e-mail, Interactive SMSs etc.) accurately and within agreed service times and quality standards.


Qualifications

  • Type of Qualification: First degree

    • Experience Required

  • 1-2 years

  • Experience in debt management, data analysis, communication and negotiation skills.

    • Additional Information


    Behavioural Competencies:

  • Establishing Rapport

  • Managing Tasks

  • Producing Output

  • Team Working

  • Upholding Standards

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