Officer - Customer Care

Be part of Cycle & Carriage Singapore (CCS) and join our dynamic Customer Contact Centre, where you will play a key role in delivering excellent customer experiences and strengthening brand loyalty. This role is primarily focused on inbound customer service, handling enquiries, feedback, and complaints with professionalism and care. As we continue to grow, the role may also involve outbound calls such as service follow‑ups, surveys, and sharing relevant promotions or packages. This is a great opportunity for individuals who enjoy customer engagement and are open to developing sales‑related skills over time.

• Handle inbound customer calls professionally, providing clear and accurate information.
• Take ownership of customer cases and manage them from start to resolution.
• Ensure timely follow‑up and closure of cases to meet service level and quality standards.
• Record and update customer interactions accurately across mu...