Omni Sport Advisor - Customer Relationship Management

Decathlon • New Delhi, Delhi, India • Posted June 19, 2026

Location New Delhi, Delhi

Job Type Part-time

Category Retail Sales Workers

Posted June 19, 2026

 Posted on 10/04/2026 
 Mission 

RESPONSIBILITY 1
I ensure to provide a best-in-class customer experience
I ensure the entire Store team acts with a “CUSTOMER FIRST” mindset where we find solutions for all the customers walking in.
I am at the service of my customer queries at the welcome desk with mediums of Face-to-face, calls, emails, social media, and proactively finding solutions, after-sales, and other touchpoints.
Gain deeper knowledge of CX after understanding CRM systems and practices. (CX Tools - Exotel/Salesforce/Medallia, Strategies - Welcomer/Goodbyer, Trail Room)
Analyse customer feedback at all touch points (Customer Support, UnsatPOS, Social Listening, Store GMB Reviews and WOW) so that actions can be derived to enhance the experience further
RESPONSIBILITY 2 I am the guardian of customer-centricity in my store
I ensure 100% of my customers are greeted and welcomed at my W...
            

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