Omnichannel Systems Analyst - Five9 & Salesforce
Location
taguig, metro manila
Job Type
Full-time
Category
Management & Operations, IT & Technology
Posted
June 08, 2026
We are looking for a collaborative, business‑focused Omnichannel Business Analyst to support and enhance our customer engagement platforms, including Five9 , Salesforce Service Cloud , Salesforce Sales Cloud , and related omnichannel applications.
This role is ideal for an analytical problem‑solver who excels at understanding business processes, gathering requirements, and translating needs into system capabilities. The analyst will partner closely with stakeholders across Operations, Technology, Product, and Vendor Teams to drive efficiency, improve customer interactions, and support adoption of our omnichannel tools.
Key Responsibilities
Business Analysis & Process Optimization
- Partner with business stakeholders to understand workflows and opportunities for improvement
- Document business requirements, user stories, and process flows