OMS Supervisor (On-site in Milton, Ontario)

JOB SUMMARY:

Using various methods, develops, implements and monitors strategies for client retention and service delivery ensuring that the needs of a designated OMS account are fulfilled and that client expectations are exceeded. Supervises OMS staff and provides coaching as needed.

ESSENTIAL FUNCTIONS:

1. Implements and maintains all new and established operational procedures that affect client service delivery to ensure the account is operationally compliant and utilizing Adecco’s technology to its full capacity.

2. Distributes, collects and analyses client and candidate satisfaction surveys, follows up on poor results and implements processes for improvement.

3. In conjunction with the manager, develops and implements recruitment strategies by analyzing current market trends to ensure the needs of the client are met.

4. Together the manager, establishes a retention strategy to ensure the client retention goals...