On-Site Solutions Associate
Location
surrey, metro vancouver regional district
Job Type
Full-time
Category
Other-General
Posted
May 25, 2026
Join to apply for the On‑Site Solutions Associate role at White Cap Canadab>
Job Summary
Responsible for daily execution of our service commitment and identifying customer needs, and outlining specific goals to meet those needs.
Major Tasks, Responsibilities and Key Accountabilities
- Coordinate and execute timely set‑up of new customers in the program environment, following up on backorders and pre‑packing products.
- Maintain a current and accurate base of product knowledge and apply that knowledge when servicing customers.
- Serve as the point of contact for escalating issues or activities that the customer encounters during product implementation, and expedite resolution of customer complaints.
- Maintain itinerary/site visit log, track visits/services, identify patterns, and review weekly with manager to discuss metrics and deliverables.
- Promote the product line and services...