On‐Site Support (Osd)

Role Overview
Location: Mexico City (on‐site, local presence required)
Role type: On‐Site Support / End‐User Support (not a development role)
Focus Areas
Hands‐on hardware and desktop support
End‐user / floor support
Local incident handling and coordination
Physical presence in the office as needed
Profile Expectations
Strong experience in on‐site support environments
Comfortable with hardware troubleshooting and break/fix
Able to work independently and interface directly with users
Prior financial services experience is a plus, but not required
Logistics
Work model: Primarily on‐site (not remote)
Language: Spanish required; English working proficiency preferred
Advanced English proficiency
Mexico City on site
On‐site office address: Prado Sur 250, Lomas de Chapultepec, Miguel Hidalgo, CP *****, Mexico City, Mexico
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