Online Product Support Analyst

Link Group • Australia, Australia, Australia • Posted May 25, 2026

Location Australia, Australia

Job Type Full-time

Category Computer Occupations

Posted May 25, 2026

Overview
To provide exceptional customer service to internal and external stakeholders by providing support for Member, Employer and trustee facing online solutions.
Key Accountabilities and main responsibilities
Strategic Focus
Investigate all production support issues for supported products
Liaise with internal and external stakeholders to resolve production issues
Conduct verification testing following the deployment of changes to supported products.
Escalate all client issues in a timely manner
Provide SME and product owner support to BAU and Project teams for supported products. 
Deliver a level of service that meets or exceeds customer expectations by: Meeting all agreed service standards including internal deliverables effectively with other teams within MPMS, to ensure quality client servicing Managing interactions with Trustees, Fund employees & business representatives in a professional manner <...
            

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