Onsite Customer Support Onsite - BILINGUAL

MassGenics • Boise, Idaho, United States • Posted June 10, 2026

Location Boise, Idaho

Job Type Contract To Hire

Category Information and Record Clerks

Posted June 10, 2026

A client of Innova Solutions is immediately hiring for a  Bilingual (Spanish) Customer Support Representative 

Position type:  Full-time – Contract to Hire

Duration: 6+ Months with possible extension

Location: Boise, Idaho 83704

As a Bilingual (Spanish) Customer Support Representative, you will: 
Handle all inbound customer support interactions (phone calls, email, web requests)
Maintain ongoing follow-up outreach and communication loop with customers to keep them informed of expected steps, timelines, status updates and problem resolutions.
Document case notes, troubleshooting details, action plans, and resolutions for all support interactions in the company CRM service case system (Salesforce)
Use the company Return Authorization process to facilitate warranty product replacements.
Maintain clear and accurate records of all customer interactions.
Ability t...

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