Onsite/VIP Engineer
Location
manchester, england
Job Type
Full-time
Category
Engineering
Posted
May 30, 2026
About the job you're considering
You will be the first point of contact for customers, delivering the highest level of customer service and engagement, and will be pre-empting investigating and resolving Incidents.
Hybrid working
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Based in Barrow In Furness
Your role
- First point of contact for customers, delivering the highest level of customer service and engagement.
- Liaising continuously with customers to ensure smooth communication and efficient service whilst resolving customer queries onsite.
- Providing advice with guidance through user best practices, identifying and mitigating repeatable cases and creating knowledge base articles (KBA's).
- Res...