Operation Manager

Operations Manager – Hampton by Hilton

Hampton by Hilton is seeking an experienced and motivated
Operations Manager to support the General Manager in delivering exceptional
guest experiences, driving commercial performance, and leading high-performing
teams.

Key Responsibilities

• Lead
  and develop hotel teams through recruitment, training, coaching, and
  performance management.


• Support
  delivery of hotel budgets, KPIs, and profitability targets.


• Ensure
  exceptional guest service and effective complaint resolution.


• Oversee
  daily hotel operations, ensuring brand standards are consistently met.


• Manage
  labour costs, rotas, forecasting, and operational efficiency.


• Ensure
  compliance with all health & safety, fire, security, and company
  policies.


• Conduct
  weekly operations meetings...