Operational Excellence & Customer Experience Specialist

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?
**This position will be responsible for ensuring the efficient and high-quality execution of all operational processes related to post-sales and customer service for insurance portfolio.This position is essential to guarantee SLA compliance, implement ongoing improvements, and enhance customer experience at every touchpoint.
**Key Responsibilities**:- Ensure compliance with all operational Service Level...