Operational Support Analyst I
Location
ciudad de méxico, ciudad de méxico
Job Type
Full-time
Category
Other-General
Posted
June 27, 2026
**Capgemini is seeking a highly motivated and detail-oriented**Operational Support Analyst I for a top 10 US Insurance Carrier.**
**Role Description**:
- Provide Incident Management Support (L1) and triage issues
- ServiceNow Ticket Support
- Conduct research and analytics as needed to support various initiatives
- Listen to IVR calls and provide proactive recommendations for tuning and improvement
- Maintain documentation
- UAT Testing
- Production Validation Support - Support initial validation activities after a production deployment
- Monitor KPIs / Tracking Actual Value of Deployed Change Requests.
- Participate in Inspect & Adapt;
- Own test data acquisition requests and troubleshooting.
- Skills and ability to interact with diverse stakeholders
Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly s...
**Role Description**:
- Provide Incident Management Support (L1) and triage issues
- ServiceNow Ticket Support
- Conduct research and analytics as needed to support various initiatives
- Listen to IVR calls and provide proactive recommendations for tuning and improvement
- Maintain documentation
- UAT Testing
- Production Validation Support - Support initial validation activities after a production deployment
- Monitor KPIs / Tracking Actual Value of Deployed Change Requests.
- Participate in Inspect & Adapt;
- Own test data acquisition requests and troubleshooting.
- Skills and ability to interact with diverse stakeholders
Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly s...