Operational Support Specialist (Electricity + Gas)
Location
barcelona, cataluña
Job Type
Full-time
Category
Gestión y operaciones
Posted
June 12, 2026
Operational Support Specialist (Electricity + Gas)
Responsibilities
Client Activation & Functional Analysis
- Lead onboarding processes for new clients, ensuring correct adoption of the QUIXOTIC platform.
- Analyze client operational needs (especially in gas and electricity billing) and translate them into clear system configurations.
- Support clients during their initial usage phase, resolving questions and ensuring operational stability.
- Build strong relationships with client teams, acting as a functional reference throughout their lifecycle.
Operational Support & Issue Resolution
- Provide daily operational support to energy retailers in electricity and gas processes.
- Analyze incidents related to contracts, tariffs, ATR processes, billing, and regulatory data.
- Validate information across systems and detect inconsistencies.
- Collaborate with technical teams wh...