Operations Analyst / Senior Analyst
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
June 24, 2026
Operations Analyst / Senior Analyst
Role Purpose
We are seeking an Operations Analyst / Senior Analyst to join our eCommerce Logistics – Hub Operations team in Asendia Singapore. Reporting to Head of Supply Chain Singapore / South Asia, you will predominantly be responsible for overseeing end-to-end delivery performance, driving performance insights, and analysing service level gaps. You will collaborate across departments to enhance service quality and customer satisfaction through resolving issues and improving processes.
Your Tasks- Measure and monitor end-to-end (E2E) delivery and transit times and provide weekly / monthly performance reports to the management team.
- Identify and analyse the root causes of SLA deviations when performance does not meet management targets.
- Respond to customer inquiries regarding parcel status, providing timely and clear explanations.
- Collaborate with Operations and o...