Operations and Support Delivery Manager
Location
toronto, on
Job Type
Full-time
Category
Management & Operations
Posted
June 05, 2026
Join as a Delivery Manager focused on operations and customer support excellence. This hands-on role requires expertise in SaaS and technical support.
The Delivery Manager will oversee support operations and technical projects while ensuring high customer satisfaction with 8+ years of experience in delivery roles. Your role will connect enterprise customers with internal teams to promote operational reliability and service quality. Suitable candidates will demonstrate strong stakeholder management and conflict resolution skills.
Key Responsibilities:
• Own L2/L3 technical support operations
• Manage day-to-day support quality and responsiveness
• Analyze trends in support tickets for improvement
• Mentor and develop support team competencies
• Coordinate cross-functional delivery efforts
Requirements:
• Proven track record in SaaS support environments
• Familiarity with Agile methodologies
• Excellen...
The Delivery Manager will oversee support operations and technical projects while ensuring high customer satisfaction with 8+ years of experience in delivery roles. Your role will connect enterprise customers with internal teams to promote operational reliability and service quality. Suitable candidates will demonstrate strong stakeholder management and conflict resolution skills.
Key Responsibilities:
• Own L2/L3 technical support operations
• Manage day-to-day support quality and responsiveness
• Analyze trends in support tickets for improvement
• Mentor and develop support team competencies
• Coordinate cross-functional delivery efforts
Requirements:
• Proven track record in SaaS support environments
• Familiarity with Agile methodologies
• Excellen...