Operations Associate

The Operations Associate ensures smooth daily operations by managing scheduling, resource coordination, and supplier relationships. This role focuses on maintaining service quality, supporting cleaner onboarding and performance, and optimising workflows to enhance guest satisfaction and drive business success.

Key Responsibilities

• Cleaner Hiring & Performance – Recruit, onboard, and integrate cleaners. Monitor performance, provide feedback, and take action on underperformance through training or deactivation.
• Scheduling & Coordination – Manage cleaning and maintenance schedules, including linen deliveries. Ensure smooth communication with external service providers.
• Supplier Management – Source, onboard, and maintain strong relationships with suppliers to guarantee service quality and reliability.
• Operational Support – Handle inbound requests, coordinate tasks with cleaners and suppliers, and manage payments and invoices. Cont...