Operations Associate - Sales and Service Support

OVERALL MISSION

The Operations Associate - Sales and Service Support is responsible for back‑office management and consistent excellence of all customer services, accurate till control procedures, and supports the Store Management in the general administration of the store to ensure smooth functioning and facilitate day‑to‑day operations.

MAIN ACCOUNTABILITIES

• Back Office Customer Service Management – Management and follow‑up of Customer Services; manage services to customers (customer contact and complaints handling, follow‑up in relevant store IT tools, etc.); be responsible for the quality of follow‑up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, repair requests) by setting up follow‑up routines; partner with sales team to optimize and simplify the back‑office follow‑up of those services; performance follow‑up and continuous improvement on Customer Services; be re...