Operations Associate - Sherway Gardens

Summary

The Operations Associate supports daily store operations and order fulfillment by managing POS transactions, cash handling, and service desk responsibilities. The role assists with e-commerce picking, BOPIS operations, inventory control, and on-floor logistics to maintain merchandising standards. The associate also provides occasional sales-floor support and cross-functional assistance to ensure an exceptional customer experience.

Responsibilities

• Process client transactions accurately through the POS and manage cash handling tasks (open/close registers, prepare deposits).
• Collect and update client contact information and maintain client files.
• Support service desk activities, provide basic client resolution, and escalate issues when appropriate.
• Pick e-commerce and IST orders, support BOPIS operations and achieve target pick rates.
• Assist with on-floor logistics including markdowns, re-ticketin...