Operations Coordinator [Panel Relations Coordinator II]
Location
Mumbai, Maharashtra
Job Type
full-time
Category
Supervisors of Office and Administrative Support Workers
Posted
June 03, 2026
Job Description
Panel Operations & Participant Engagement:
- Provide daily support for Mobile/Online research panels through email, phone, and other communication tools.
- Act as the primary point of contact for research participants, ensuring a high level of customer service.
- Assist in the development and enhancement of panelist communications, including emails, translations, and web content.
- Identify and escalate process improvement opportunities and potential risks related to panel management.
- Ensure compliance with market and legal requirements for panel operations.
- Work closely with local and international teams to ensure smooth panel operations.
Digital Media Operations & Data Quality Management:
- Support digital audience measurement by monitoring panel data for unexpected changes and escalating issues when necessary.
- Assist in analyzing digital data ...