Operations & Dispatch Lead - KPI, Coaching & Optimization
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
June 04, 2026
Responsibilities
- Monitor and manage operation Outbound Sort, Outbound Dispatch team by using the daily performance report, history of excellence, and team development.
- Works with internal and external functions to properly handle pushed-out parcels.
- Control and improve Key Performance Indicators (KPIs) on productivity, quality, service level, and stakeholder satisfaction to achieve target.
- Able to report to management and stakeholders a summary of data, operational concerns, and improvement procedures.
- Optimized manpower from the planning team to operate as our cycle time and hourly volume.
- Coaching and advising team member.
- MPW Optimization, Planning, Lost control, Leadership, Backlog chasing and SLAManage initiatives to improve performance and compliance in FSOCW