Operations Executive - HCD

Blue Dart Express Limited • rudrapur, uttarakhand, India • Posted June 10, 2026

Location rudrapur, uttarakhand

Job Type Full-time

Category Other-General

Posted June 10, 2026

Key Result Areas and Key Performance Indicators- 
S.no Key Result Areas Key Performance Indicators 
1. Drive service quality and excellence · Delivery performance of inbound DP within 4 hours of load arrival 
 · % undelivered shipments 
 · % Return to origin (RTOs) 
 · Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload, closure of exception cases etc 
 · Achievement of target NPS Scores for the service center 
 · COD cash tally (Number of instances of errors in cash tally) 
2. Drive Operations Process Efficiency and capability • % increase in operational productivity in the service center 
o Shipments/FTE 
o Net stops / FTE 
3. Ensure Performance Driven Culture · Adherence to Performance Management system timelines and guidelines 
4. Drive employee morale and engagement · PDA Attrition (%) 

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