Operations & Liaison Officer

The Operations & Liaison Officer ensures the smooth functioning of the Justice Hub by managing administration, procurement, logistics, safety, ERP-related operational processes, and stakeholder coordination. The role focuses on maintaining a secure, accessible, and client-centered environment to support effective legal aid service delivery while ensuring compliance with organizational policies and donor requirements.

Key responsibilities

Hub Operations & Administration

a. Manage reception, scheduling, and client-facing administrative tasks

b. Supervise front-desk operations with professionalism and empathy

c. Ensure cleanliness, organization, and readiness of hub facilities

d. Oversee IT systems, office equipment, and supplies functionality

e. Track consumables and initiate procurement requests

f. Support data collection and CMS updates

g. Manage processing of payments, invoices, and bills through the ERP...