Operations Manager – 29707

Emerald Group Ltd • Madrid, Community of Madrid, Spain • Posted May 31, 2026

Location Madrid, Community of Madrid

Job Type Permanent

Category Top Executives

Posted May 31, 2026

Overview
Key Duties (Including but not limited to):
Act as the primary point of contact for cross-functional issues involving Third parties, IT, Risk & Compliance.
Coordinate problem solving sessions (e.g., incident reviews, operational issue triage, process re design meetings).
Lead structured vendor management, including contract reviews, performance evaluation against SLAs/KPIs, and improvement action tracking
Maintain strong escalation pathways, ensuring issues are raised early, resolutions are prioritised, and relevant stakeholders kept informed.
Experience required:
Strong understanding of insurance operations, ideally in commercial lines (underwriting, claims, bordereaux, finance).
Experience in operational risk, governance frameworks, and regulatory requirements (IDD, DORA, Solvency II operational requirements).
Experience with process improvement methodologies; certifications are ...
            

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