Operations Manager – 29707
Location
madrid, comunidad de madrid
Job Type
Full-time
Category
Gestión y operaciones
Posted
May 29, 2026
To lead and drive operational excellence across the European subsidiaries and branches by providing advanced analytical expertise, operational governance, and cross-functional leadership.
- Location: Madrid
- Category: Operations
- Type: Permanent
Key Duties (Including but not limited to):
- Act as the primary point of contact for cross-functional issues involving Third parties, IT, Risk & Compliance.
- Coordinate problem solving sessions (e.g., incident reviews, operational issue triage, process re design meetings).
- Lead structured vendor management, including contract reviews, performance evaluation against SLAs/KPIs, and improvement action tracking
- Maintain strong escalation pathways, ensuring issues are raised early, resolutions are prioritised, and relevant stakeholders kept informed.
- Strong understanding of insurance operations, ideally in commercial lines (underwriting...