Operations Manager

Manager:

Role Description: The primary objective of a manager is to assist with the execution of family office operations services by overseeing staff training, work planning, communication with all the stakeholders, drive improvement initiatives. Customer satisfaction and employee satisfaction are key success criteria. A Manager is also responsible for maintaining books and records of client investments in hedge funds, private equity, and personal assets.

This role will have defined sets of activities to manage which are broadly categorized as below.

• People management
• Process management
• Client management
• Quality management
• Reporting
• P&L

The outcome for individuals against the categories above is measured via C-sat, E-sat, attrition, and employee growth.

Job Description:

• Supervise the daily operational tasks and ensure the efficient running of the team.
• Manage th...