Operations manager - bpo

Cactus Search • durban, kwazulu natal, South-Africa • Posted July 27, 2026

Location durban, kwazulu natal

Job Type Full-time

Category Other-General

Posted July 27, 2026

We are working with one of the leaders in their field to assist them in the search for an inspirational Contact Centre Operational Manager who has a demonstrable background in leading Customer Contact operations.  
Location: Durban, SA. (Relocators will not be considered)  
Working Hours: EST (4pm - 2am SA time) US Campaign experience Essential  
Essential background: Contact Centre leadership and a mindset towards Data, Insights, and First Contact Resolution (FCR) improvement. You MUST have experience in an Operations Manager role for a BPO  
Monthly salary: 35 - 40 ZAR + monthly bonus + bens  
You will be an experienced Contact Centre leader with experience of leading back office operations and in this role will have the following responsibilities:  
 Monitoring and evaluating campaign performance against KPI’s relating to to sales & service Motivating and inspiring managers, leaders and staff and facilitating exciting career development Ensur...
            

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