Operations Manager

On-site - Cebu 1-3 Yrs Exp Bachelor Full-time

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

Manage and lead a team of customer service representatives, ensuring they are equipped with the necessary skills and resources to deliver outstanding service.

Monitor and analyse key performance metrics to identify opportunities for process improvement and drive operational excellence.

Collaborate with cross-functional teams to develop and implement strategies that enhance the customer experience.

Liaise with clients to understand their evolving needs and translate them into actionable plans.

Foster a positive and engaged work culture, supporting the professional development of your team.

Ensure compliance with all relevant policies, procedures and regulatory requireme...