Operations Manager I

Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and meet customer expectations.

Role and Key Responsibilities:

• Analyze and maintain all client SLAs, implement improvement plans, and drive performance.
• Team Management: Hire, train, develop, and manage performance of direct reports and their associates.
• Manage and review operational reports, including attendance adherence, client scorecards, and metrics management reports.
• Provide leadership and guidance to direct reports, ensuring consistent administration of company policies and standards.
• Conduct regular one-on-ones with direct reports to review individual performance and offer developmental coaching improved perf...