Operations Manager in US Life & Annuities

DXC Technology • Sector 3, Uttar Pradesh, India • Posted June 11, 2026

Location Sector 3, Uttar Pradesh

Job Type Full-time

Category Top Executives

Posted June 11, 2026

Job Description:
Key Responsibilities includes:
1. Team Leadership & Development
Lead, mentor, and manage a team comprising Process Associates and SME.
Monitor individual and team performance, offering regular coaching and support to enhance productivity and quality.
Foster a positive, motivated, and engaged team environment.
2. Operational Management
Ensure consistent adherence to client-defined SLAs, KPIs, and contractual obligations.
Manage escalations, resolve client and customer concerns, and address overpayment issues promptly.
Conduct regular performance evaluations and monthly one-on-one sessions.
Bring hands-on experience in managing process migrations and system conversions.
3. Process Optimization
Identify gaps and opportunities for process improvement and efficiency.
Collaborate closely with quality, training, and workforce management teams to...
            

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