Operations, Manager
Job Description
The Service Management team is a crucial component of the Visa Payments Limited’s support model tasked with maintaining and developing robust and lasting relationships with our Key Accounts. As their client’s advocate, Service Managers understand their client’s business and processes in detail and use the tools at their disposal to remove obstacles, deliver improvements and enhance the experience of being a Visa Payments Limited customer, ensuring their service needs are met and agreed service levels achieved. You will be assigned a number of Platinum clients to manage directly as their Service Manager and take a holistic look at service across all Visa Payments Limited functions and platforms, measure and review service performance and either through direct or collaborative action, deliver improvements. You will work with your account management counterpart to maintain and grow the service and commercial relationship.