Operations Manager
Location
Makati, National Capital Region
Job Type
Full-time
Category
other-general
Posted
June 03, 2026
Key Responsibilities:
1. Client Relationship Management
- Serve as the primary operational point of contact for assigned clients.
- Build and maintain trusted client relationships through regular engagement, clear communication, and proactive issue resolution.
- Understand client priorities, constraints, and success measures, and translate these into actionable internal requirements.
- Anticipate client needs and identify potential risks, concerns, or opportunities for service improvement.
- Manage client escalations end-to-end, including issue assessment, root cause analysis, action planning, stakeholder alignment, and closure communication.
- Promote client confidence by ensuring timely responses, consistent follow-through, and operational transparency.
2. Client Governance and Engagement
- Establish, manage, and continuously improve client governance routines and e...