Operations Manager (Monitoring & Dispatch)

Job Summary

The Operations Manager leads the Monitoring and Control Center, ensuring continuous, real-time visibility of system performance across all operational assets. This role is responsible for overseeing accurate fault detection, validating system alarms, and driving timely, well-prioritized responses through effective work order management.

Essential Duties

• Ensures continuous system monitoring by validating alarms, identifying real issues, and detecting performance deviations or risks.
• Creates, prioritizes, and dispatches work orders based on severity, SLA requirements, and production impact to ensure timely resolution.
• Tracks key performance metrics (availability, PR deviations, incident trends, dispatch efficiency, false alarms) and collaborates with Asset Management for analysis and insights.
• Ensures accuracy and integrity of monitoring data for reporting and billing, inclu...