Operations Manager

We are hiring ITSM Operations Manager roles , for Noida locations Job Title: Operations Manager – ITSM Tool Location: SEZ, Noida Department: IT Operations / ITSM Experience Required: 12-18 years in IT Operations, with at least 3–5 years in a managerial role Employment Type: Full-time Job Summary We are seeking an experienced and proactive Operations Manager to lead the day-to-day operations of our ITSM (IT Service Management) tool. The ideal candidate will have strong leadership skills, a deep understanding of ITIL-based processes, and the ability to manage cross-functional collaboration, incident response, vendor communication, governance, and compliance requirements. This role is critical in ensuring our operational excellence, service quality, and client satisfaction. Key Responsibilities 1. Team Leadership & Management • Lead, mentor, and support a high-performing, time-sensitive operations team. • Foster a culture of accountability, inclusion, collaboration, and continuous improve...