Operations Manager

Operations Manager
MX-DF-Mexico DF
**Description**:
At Percepta, we bring first-class service across each market we support.
**What You'll Be Doing**
The Operations Manager provides leadership and support for the program to meet customer and employee satisfaction, operating effectiveness, and quality while achieving the business goals of the Program and Percepta.
**During a Typical Day, You'll**
- Ensure optimal operations of the program to meet or exceed all contractual service level agreements
- Analyze and manage program trends and progress.
Make continuous improvement / process enhancement decisions and oversee implementation and results.
- Communicate all program changes to management team and all effected areas on a consistent and timely manner.
Ensure optimal support for the program.
- Handle personnel issues, included but not limited to:
- Escalated issues
- Performance reviews
- Any other personnel needs as deemed ...