Operations Officer III

ICONMA • Markham, Ontario, Canada • Posted May 29, 2026

Location Markham, Ontario
Job Type Full-time
Category Supervisors of Office and Administrative Support Workers
Posted May 29, 2026

Our Client, a Banking company, is looking for a Operations Officer III for their Markham, ON/Hybrid location.
 

Responsibilities:

Customer Contact:
  • Provide inbound and/or outbound support to customers in a non-face-to-face environment.
  • Create exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions.
  • Navigate multiple screens and systems to locate and update customer information during customer calls.
  • Use effective relationship skills when communicating with partners/colleagues/customers
  • Account Review & Maintenance Activities:
  • Conduct reviews of customer accounts and files to identify discrepancies or missing information and determine the next appropriate step, based on outlined procedures.
  • Follow all end-to-end ...
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